Frequently Asked Questions
Everything you need to know about your Willie Nelson Shop order.
When will my order ship?
Most orders are processed within 3-5 business days. Once your package is on its way, you will receive a tracking number via email to follow its journey from our warehouse to your door.
What is your return policy?
We want you to love your gear. If you are not satisfied, you can return unworn and unwashed items within 30 days of delivery for a full refund or exchange, excluding shipping costs.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees or import duties once they reach the destination country, which are the responsibility of the customer.
How should I care for my apparel?
To keep your Willie Nelson merchandise looking its best, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on printed graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately if you need assistance.